CVE-2020-1768

MediumCVSS 5.4/10Last modified Jun 17, 2026

Description

The external frontend system uses numerous background calls to the backend. Each background request is treated as user activity so the SessionMaxIdleTime will not be reached. This issue affects: OTRS 7.0.x version 7.0.14 and prior versions.

Metrics

CVSS 3.1 5.4/10CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:L

Weakness enumeration

CWE-613

Affected software

Vendor	Product	Versions
OTRS AG	OTRS	>= 7.0.x, <= 7.0.14

References

https://otrs.com/release-notes/otrs-security-advisory-2020-04/Vendor Advisory
https://otrs.com/release-notes/otrs-security-advisory-2020-04/Vendor Advisory

Timeline

Published: Feb 7, 2020
Last modified: Jun 17, 2026
NVD status: Modified

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