CVE-2020-1777

MediumCVSS 5.3/10Last modified Jun 17, 2026

Description

Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions.

Metrics

CVSS 3.1 5.3/10CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N

Weakness enumeration

CWE-200

Affected software

No affected versions have been published.

Timeline

Published: Oct 15, 2020
Last modified: Jun 17, 2026
NVD status: Modified

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