CVE-2020-1767

MediumCVSS 4.3/10Last modified Jun 17, 2026

Description

Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.

Metrics

CVSS 3.1 4.3/10CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N

Affected software

No affected versions have been published.

Timeline

Published: Jan 10, 2020
Last modified: Jun 17, 2026
NVD status: Modified

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