CVE-2018-16586

MediumCVSS 4.3/10Last modified Jun 17, 2026

Description

In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a logged in user opens it, the email could cause the browser to load external image or CSS resources.

Metrics

CVSS 3.0 4.3/10CVSS:3.0/AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:L/A:N

Affected software

Vendor	Product	Versions
n/a	n/a	n/a

References

https://community.otrs.com/security-advisory-2018-05-security-update-for-otrs-framework/Patch, Vendor Advisory
https://github.com/OTRS/otrs/commit/09e80c7752b0d9080688e4597c7495dd109e0963Patch
https://github.com/OTRS/otrs/commit/a808859a75c59ae3b7568f5cc4708c53462aa4c7Patch
https://github.com/OTRS/otrs/commit/baa92df09145b8ae2702a3a0e85d8ba55ec96302Patch
https://lists.debian.org/debian-lts-announce/2018/09/msg00033.htmlMailing List, Third Party Advisory
https://www.debian.org/security/2018/dsa-4317Third Party Advisory
https://community.otrs.com/security-advisory-2018-05-security-update-for-otrs-framework/Patch, Vendor Advisory
https://github.com/OTRS/otrs/commit/09e80c7752b0d9080688e4597c7495dd109e0963Patch
https://github.com/OTRS/otrs/commit/a808859a75c59ae3b7568f5cc4708c53462aa4c7Patch
https://github.com/OTRS/otrs/commit/baa92df09145b8ae2702a3a0e85d8ba55ec96302Patch
https://lists.debian.org/debian-lts-announce/2018/09/msg00033.htmlMailing List, Third Party Advisory
https://www.debian.org/security/2018/dsa-4317Third Party Advisory

Timeline

Published: Sep 28, 2018
Last modified: Jun 17, 2026
NVD status: Modified

Related CVEs from 2018

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