Description
Faveo Helpdesk through 2.0.3 contains an authorization bypass vulnerability in TicketController that allows authenticated agents to modify tickets outside their department by referencing raw ticket IDs. Attackers can call merge-tickets, change-owner, ticket/assign and ticket/surrender endpoints to close, merge or reassign other departments' tickets and enumerate customers' ticket subjects.
Metrics
CVSS 3.1 5.4/10
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:L/A:NWeakness enumeration
Affected software
| Vendor | Product | Versions |
|---|---|---|
| faveosuite | faveo-helpdesk | <= 2.0.3 |
References
- https://github.com/faveosuite/faveo-helpdesk
- https://github.com/faveosuite/faveo-helpdesk/blob/v2.0.3/app/Http/Controllers/Agent/helpdesk/TicketController.php#L2230-L2300
- https://github.com/faveosuite/faveo-helpdesk/commit/487a2c33912d701fc04bdb857775fea122ce20d1
- https://github.com/faveosuite/faveo-helpdesk/commit/70faee621b5c3c88a34e79ad2eb1f0be17e63078
- https://github.com/faveosuite/faveo-helpdesk/issues/8368
- https://www.vulncheck.com/advisories/faveo-helpdesk-through-2.0.3-cross-department-ticket-tampering-via-ticketcontroller
Timeline
- Published
- Nov 10, 2026
- Last modified
- Nov 12, 2026
- NVD status
- Deferred