CVE-2020-2500

MediumCVSS 6.5/10Last modified Jun 17, 2026

Description

This improper access control vulnerability in Helpdesk allows attackers to get control of QNAP Kayako service. Attackers can access the sensitive data on QNAP Kayako server with API keys. We have replaced the API key to mitigate the vulnerability, and already fixed the issue in Helpdesk 3.0.1 and later versions.

Metrics

CVSS 3.1 6.5/10CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:L/A:N

Weakness enumeration

CWE-284 CWE-321 CWE-798

Affected software

No affected versions have been published.

Timeline

Published: Jul 1, 2020
Last modified: Jun 17, 2026
NVD status: Modified

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