Description
Multiple cross-site request forgery (CSRF) vulnerabilities in (1) CustomerPreferences.pm, (2) CustomerTicketMessage.pm, (3) CustomerTicketProcess.pm, and (4) CustomerTicketZoom.pm in Kernel/Modules/ in Open Ticket Request System (OTRS) 3.1.x before 3.1.19, 3.2.x before 3.2.14, and 3.3.x before 3.3.4 allow remote attackers to hijack the authentication of arbitrary users for requests that (5) create tickets or (6) send follow-ups to existing tickets.
Metrics
CVSS 2.0 6.8/10
AV:N/AC:M/Au:N/C:P/I:P/A:PWeakness enumeration
Affected software
| Vendor | Product | Versions |
|---|---|---|
| n/a | n/a | n/a |
References
- http://bugs.otrs.org/show_bug.cgi?id=10099
- http://osvdb.org/102632
- http://secunia.com/advisories/56644Vendor Advisory
- http://secunia.com/advisories/56655Vendor Advisory
- http://www.debian.org/security/2014/dsa-2867
- http://www.openwall.com/lists/oss-security/2014/01/29/15
- http://www.openwall.com/lists/oss-security/2014/01/29/7
- https://github.com/OTRS/otrs/commit/6f324aaf8647729d509eebf063a0181f9f9196f7Exploit, Patch
- https://github.com/OTRS/otrs/commit/92f417277f43832f1a0462f2485fe1fd3fd52312Exploit, Patch
- https://github.com/OTRS/otrs/commit/ca2c3390fd60d9a3f810ed2c22cbc2c193457b77Exploit, Patch
- https://www.otrs.com/release-notes-otrs-help-desk-3-3-4
- https://www.otrs.com/security-advisory-2014-01-csrf-issue-customer-web-interfacePatch, Vendor Advisory
- http://bugs.otrs.org/show_bug.cgi?id=10099
- http://osvdb.org/102632
- http://secunia.com/advisories/56644Vendor Advisory
- http://secunia.com/advisories/56655Vendor Advisory
- http://www.debian.org/security/2014/dsa-2867
- http://www.openwall.com/lists/oss-security/2014/01/29/15
- http://www.openwall.com/lists/oss-security/2014/01/29/7
- https://github.com/OTRS/otrs/commit/6f324aaf8647729d509eebf063a0181f9f9196f7Exploit, Patch
- https://github.com/OTRS/otrs/commit/92f417277f43832f1a0462f2485fe1fd3fd52312Exploit, Patch
- https://github.com/OTRS/otrs/commit/ca2c3390fd60d9a3f810ed2c22cbc2c193457b77Exploit, Patch
- https://www.otrs.com/release-notes-otrs-help-desk-3-3-4
- https://www.otrs.com/security-advisory-2014-01-csrf-issue-customer-web-interfacePatch, Vendor Advisory
Timeline
- Published
- Feb 4, 2014
- Last modified
- Jun 17, 2026
- NVD status
- Modified