Description
Kernel/Modules/AgentTicketWatcher.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.21, 3.1.x before 3.1.17, and 3.2.x before 3.2.8 does not properly restrict tickets, which allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism.
Metrics
CVSS 3.1 6.5/10
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:NWeakness enumeration
Affected software
No affected versions have been published.
Timeline
- Published
- Feb 21, 2020
- Last modified
- Jun 16, 2026
- NVD status
- Modified