CVE-2025-13534

HighCVSS 8.8/10Last modified Oct 18, 2026

Description

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Privilege Escalation in all versions up to, and including, 3.3.2. This is due to missing authorization checks on the eh_crm_edit_agent AJAX action. This makes it possible for authenticated attackers, with Contributor-level access and above, to escalate their WSDesk privileges from limited "Reply Tickets" permissions to full helpdesk administrator capabilities, gaining unauthorized access to ticket management, settings configuration, agent administration, and sensitive customer data.

Metrics

CVSS 3.1 8.8/10CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H

Weakness enumeration

CWE-269

Affected software

No affected versions have been published.

Timeline

Published
Dec 2, 2025
Last modified
Oct 18, 2026
NVD status
Analyzed

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CVE-2025-13534: High severity, CVSS 8.8 | Vulnix