Description
The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to unauthorized modification of data due to a missing capability check on the 'eh_crm_remove_agent' function in all versions up to, and including, 3.3.1. This makes it possible for authenticated attackers, with Subscriber-level access and above, to remove the role and capabilities of any user with an Administrator, WSDesk Supervisor, or WSDesk Agents role.
Metrics
CVSS 3.1 4.3/10
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:NWeakness enumeration
Affected software
| Vendor | Product | Versions |
|---|---|---|
| elextensions | ELEX WordPress HelpDesk & Customer Ticketing System | <= 3.3.1 |
References
- https://plugins.trac.wordpress.org/browser/elex-helpdesk-customer-support-ticket-system/trunk/includes/class-crm-ajax-functions-two.php#L77Product
- https://plugins.trac.wordpress.org/changeset/3399391/Patch
- https://www.wordfence.com/threat-intel/vulnerabilities/id/07c92f79-94ac-4153-9ab2-9608601508b0?source=cveThird Party Advisory
Timeline
- Published
- Nov 21, 2025
- Last modified
- Oct 8, 2026
- NVD status
- Modified