Description
Improper filtering of fields when using the export function in the ticket overview of the external interface in OTRS could allow an authorized user to download a list of tickets containing information about tickets of other customers. The problem only occurs if the TicketSearchLegacyEngine has been disabled by the administrator. This issue affects OTRS: 8.0.X, 2023.X, from 2024.X through 2024.4.x
Metrics
CVSS 3.1 5.3/10
CVSS:3.1/AV:N/AC:H/PR:L/UI:N/S:U/C:H/I:N/A:NWeakness enumeration
Affected software
No affected versions have been published.
Timeline
- Published
- Jul 15, 2024
- Last modified
- Jun 17, 2026
- NVD status
- Modified