Description
SimpleHelp remote support software v5.5.7 and before has a vulnerability that allows low-privileges technicians to create API keys with excessive permissions. These API keys can be used to escalate privileges to the server admin role.
Metrics
CVSS 3.1 9.9/10
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:C/C:H/I:H/A:HWeakness enumeration
Affected software
| Vendor | Product | Versions |
|---|---|---|
| n/a | n/a | n/a |
References
- https://simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehelp-5-5-7-and-earlierRelease Notes
- https://www.horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-simplehelp-remote-support-software/Third Party Advisory
- https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-57726US Government Resource
- https://www.microsoft.com/en-us/security/blog/2026/04/06/storm-1175-focuses-gaze-on-vulnerable-web-facing-assets-in-high-tempo-medusa-ransomware-operations/Technical Description
- https://www.trendmicro.com/vinfo/us/security/news/ransomware-spotlight/ransomware-spotlight-dragonforceThird Party Advisory
Timeline
- Published
- Jan 15, 2025
- Last modified
- Jun 17, 2026
- Added to CISA KEV
- Apr 24, 2026
- NVD status
- Analyzed