CVE-2021-36097

MediumCVSS 4.3/10Last modified Jun 17, 2026

Description

Agents are able to lock the ticket without the "Owner" permission. Once the ticket is locked, it could be moved to the queue where the agent has "rw" permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions.

Metrics

CVSS 3.1 4.3/10CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N

Weakness enumeration

CWE-266

Affected software

No affected versions have been published.

Timeline

Published
Oct 18, 2021
Last modified
Jun 17, 2026
NVD status
Modified

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CVE-2021-36097: Medium severity, CVSS 4.3 | Vulnix