CVE-2021-21435

MediumCVSS 6.5/10Last modified Jun 17, 2026

Description

Article Bcc fields and agent personal information are shown when customer prints the ticket (PDF) via external interface. This issue affects: OTRS AG OTRS 7.0.x version 7.0.23 and prior versions; 8.0.x version 8.0.10 and prior versions.

Metrics

CVSS 3.1 6.5/10CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:H/I:N/A:N

Weakness enumeration

CWE-200

Affected software

Vendor	Product	Versions
OTRS AG	OTRS	>= 7.0.x, <= 7.0.23; >= 8.0.x, <= 8.0.10

References

https://otrs.com/release-notes/otrs-security-advisory-2021-02/Vendor Advisory
https://otrs.com/release-notes/otrs-security-advisory-2021-02/Vendor Advisory

Timeline

Published: Feb 8, 2021
Last modified: Jun 17, 2026
NVD status: Modified

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