CVE-2019-18179

MediumCVSS 4.3/10Last modified Jun 17, 2026

Description

An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn't have permissions.

Metrics

CVSS 3.1 4.3/10CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N

Affected software

Vendor	Product	Versions
n/a	n/a	n/a

References

http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.htmlMailing List, Third Party Advisory
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.htmlMailing List, Third Party Advisory
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.htmlMailing List, Third Party Advisory
https://community.otrs.com/security-advisory-2019-14-security-update-for-otrs-framework/Patch, Vendor Advisory
https://lists.debian.org/debian-lts-announce/2020/01/msg00000.htmlMailing List, Third Party Advisory
https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.htmlMailing List, Third Party Advisory
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.htmlMailing List, Third Party Advisory
http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.htmlMailing List, Third Party Advisory
https://community.otrs.com/security-advisory-2019-14-security-update-for-otrs-framework/Patch, Vendor Advisory
https://lists.debian.org/debian-lts-announce/2020/01/msg00000.htmlMailing List, Third Party Advisory
https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html

Timeline

Published: Jan 6, 2020
Last modified: Jun 17, 2026
NVD status: Modified

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